Couriers Please Pty Ltd

This company wants to be a friend to business, but they cant even get it right with business to business deliveries. 10 days and still no delivery of my parcel - Sydney suburb to Melbourne suburb.

Customer service, forget it, they dont follow thru and dont care.

At least Fastway at a cheaper price has some customer service when things go wrong and follow thru.

Couriers Please drivers also seem to thing they can pick and choose when to deliver so they dont have to go out of their way, I mean what is the point.

This is not the first time I have had this sort of problem with Couriers Please, but now I have had enough, never use this company ever, they will let you down!

Just opened a business in Melbourne and have tried CouriersPlease for 4 deliveries. All picked up on time and delivered on time. Great prices save customers lots of $$ on deliveries outside the local city. Who really wants to pay auspost $35 for something couriersplease will do for $20... We'll offer both options where possible.

What's the point of a courier service if they can't promise to deliver a package to a location on the day it HAS to be delivered?



I booked a courier for a 9 am pickup which was confirmed by the invoice but still no show at 1 pm with no contact saying why they were late. What's the point of having a pick up time on a booking form if it means nothing? I don't care if the fine print and company line on the phone quotes rules that they can't guarantee same day delivery. What's the point of being a courier service if you can't deliver a package for a paying customer when he needs it delivered?

Wasted my day waiting for no service, waited on hold while waiting for service to be checked only to be told at 1 pm the courier would be there at some point when I needed the parcel delivered an hours drive away in 2 hours.

Terrible service, terrible policy, terrible definition of a courier service.

Genuinely the worst example of service and then customer service ever.

I booked and paid for a next day courier service on the Monday for Wednesdqy collection and Thursday delivery. Waited for collection but they didn't come. Called Thursday morning to advise it must be collected for delivery as it needed to be delivered on Friday for a wedding on Saturday and to advise if it couldn't be collected so I could book with another courier. Still hadn't been collected at 3 on Thursday so was on the phone to various "customer service" people for two hours trying to get a resolution only to be told by them at 5.30 (after all other couriers are closed) that is won't be collected and won't make it on time. I then had to pay a local Quernsland supplier a premium to recreate the product so I wasn't out of pocket so I didn't lose a loyal customer.

I gave them many opportunities for them to advise that they couldn't do it. Their excuse was that they couldn't contact the driver.. for TWO DAYS!!! Logical thing would be try try another one. The 5 staff I spoke to could not care less and couldn't understand that they did anything wrong. Absolute joke of a company!

If I could rate this as 0 I would. That don't have a service because they don't actually deliver your parcels. They have lost two of the three sent using their service. I called the five times on five different days and each time they said they would call me back. To date they have never called me back. The call centre staff are so usest to complaints, they crappy service doesn't even register on their blank little minds. This seriously bad, there isn't a word that adequately describes just how bad these morons are.

Couriers please have been absolutely terrible. I took the morning off work to wait for the package which they promised would be delivered today. I rang them three times to confirm it, at every time they told me it would be there. Now, of course, it isnt here - and Ive called them again and they tell me they forgot to unload it from some loading bay, and I definitely wont get it today. So Ive taken the day off work to wait for something which was never arriving, which they promised three times would arrive between 8am-1230pm. They said hopefully they can deliver it tomorrow, which is useless because I cant take another day off work. Its unbelievably frustrating and Ive never been so badly dealt with by a courier company before. Absolutely do not use this hopeless company.

Parcel from Melbourne to Tamworth took 15 days.
Couriers Please claimed to have left a card, (no they didn't) and the parcel was at some time given to a local freight company.
They did not pass on the contact details to the local company despite several attempts to obtain it. They could not tell me who the local company was "for privacy reasons".
I made at least a dozen calls to Couriers Please, only on the last did I obtain a result.
I cannot believe this incompetence.
Management in Resolutions won't take calls and leave the front-line staff to take the flack from angry customers! Cowardice in the extreme.

Disgraceful. Took them 2 weeks to do nothing but break my parcel and bring it back. They also refuse to pay for the cost of the broken goods. DO NOT TOUCH THIS COMPANY!

COMPLETELY USELESS

Package was to be delivered to an Australian Parcel Locker. Apparently this is too difficult for Couriers Please. Instead they decided to return it to the Sender in the UK. Didn't try to call my mobile to arrange a pickup or delivery to an alternate address or drop off point

Not a reliable courier