Couriers Please Pty Ltd

I was sending medicinal honey for cancer patient in USA. 2 small jars.

Customs approved.

Couriers Please NEVER got it out of the dispatch center.

Explanation - Sorry we could not read the printout.

I opened the print out and the delivery driver could read everything clearly.



Couriers Please Pty Ltd initially said thet they will refund money . They NEVER did.



$88 stolen. Have to go through the MasterCard disputes.

Hey there



Just wanted to give you a little feedback on how poor my experience has been with couriers please. I made a purchase online and upon its expected delivery day I waited and it never arrived. I called your office and spoke with a lady who informed me that there was two addresses on the parcel and the courier left my package behind. The fact that no one bothered to even try to contact me and inform me of this or even update the tracking app with this information is appalling. I then gave the lady on the phone the correct address and instructions for the driver to leave the parcel in the letter box or at my front door the following day. I was told that this information would be passed on to the driver. Come Thursday morning I am at work and check the tracking app and if tells me that delivery was attempted at 9:30am. Which means that again I still haven’t received my parcel and there is little to no communication between your staff or no one even bothered to try and deliver it. Someone was indeed home at that time and would have heard had anyone come to the door. So I’m pretty irate at this point and message the store that I made my purchase at to see if they can organise re delivery for Friday. As I work from 7am to 6pm it’s hard to find the time to make contact with you. Having checked the tracking app and arriving home from work I realise that once again (to no real surprise) I still haven’t received it. I have just been informed from the store that you are now returning my parcel to sender and I will have to wait once again. So I just wanted to say thank you for a horrendous experience. I can only assume that your customer service is much the same to everyone as I’ve had a read over other people’s reviews. I will not ever use your services in the future. After I finally receive my package from you I will never purchase from any company that uses your services and I will never recommend you to anyone. This whole experience could have been avoided if only someone had the decency to try and contact me in anyway. So for future, try to care a little more about your customers, don’t be lazy and communicate better amongst the staff.

Received a missed delivery notice. Called up and organised for collection as i was about to go to Bali, and would not have time to wait for redelivery. Was told to wait for a message - but that i could pick it up later that day. Message never came.

Next afternoon after waiting on hold for another 20 minutes, I was told I would receive a pickup message again same day. Instead i received a message there was another failed delivery attempt. (no card though, pretty sure was a system error).

I then flew overseas.

When i returned i had another parcel to organise redelivery for through couriers please. I called up, spent 20 minutes on the phone. Asked if i could get both parcels re-delivered together. Was told yes and would receive them later that day. Also told i would receive a call. DID NOT.

Next morning (Tuesday), called again (another wait) was told it would be instead delivered that day. 2nd parcel was, not first. Called again. Told first parcel still ready for collection.

Today (Wednesday) i went to pick up parcel on lunch break. A 40 minute drive later, I press the buzzer repeatedly. No one comes to the door for 10 minutes until i started knocking loudly. Then I received a rude man who informs me my parcel has been returned to sender YESTERDAY. He was very unhelpful and about as incompetent as everyone else ive dealt with there.

Absolutely agree that the Courierspleae has the worst service. I had 6 parcels delivered at the same time in last December. But after I waited for two weeks and found that four parcels were sent back to sender and two were received. I did not receive any parcel and no card was left. I called them, and every time need to hold for a long time. The only answer I got from them is to ask me to communicate with the sender. Why they did not leave a card and directly send my parcels to the sender? Why they said my two parcels were received, but I did not? Finally, I received a card on 5th Jan 2018. I called them again for a redelivery and they said they will redeliver on 8th Jan. But I waited at home on 8th and called that whether they will deliver my parcels. They said my parcels are sent back to the sender. If they are not going to redeliver, why they told me they would redeliver today? The time of customers is so unimportant?

Couriers Please?? Couriers,….PLEASE!! I am absolutely appalled by the lack of standard not only in your delivery operation but your customer service!



I had ordered something on a Tuesday from Melbourne to Sydney, to arrive by Friday for a customer that was driving 4.5 hours the following day to Sydney to pick up fabric for her wedding dress. Although the item left Melbourne by Tuesday afternoon, I was told that it takes 1-2 business days for delivery, so should have arrived by Thursday at the latest.



After not receiving the item by Friday morning, I had checked the tracking. Apparently the driver “Attempted delivery” at 11:30 am on the Thursday and made a note that there was “No access to leave a card”? We are a shop front on a main road with an OPEN sign from 10am-6pm. Also, we have our mailbox RIGHT next to the shop. If it was before we opened the driver could have easily slipped the calling card under the door as well, as all couriers do if they get there before we are open. All I can say is that the delivery attempt was NEVER made.



So I called Couriers please on Friday. After a 40 minute hold, I was put through to a representative who sounded like she had absolutely no idea what service provider she was working for,… after asking her what the expected timeframe for deliveries between Melbourne and Sydney was, she said she had no idea!! Um, what? I asked her to put me through to someone who did. She put me on hold again for another 25 minutes,.. I had to explain the situation all over again,.. I had a client coming the following day and it was crucial that the delivery arrives by 6pm. Although this lady was much more helpful in reassuring me that she would do her best for it to be delivered, she promised that I would get a call back updating me on the status of my order within a few hours. When I asked for a case number, she said that I didn’t need one. Needless to say I never received the call back, case number OR MY ORDER.



Called again on Monday, was told it would be delivered before the end of the day, nothing. Called again on Tuesday, was told that it was already delivered to a wrong address, but would be re-delivered on Wednesday 100%... was given a case number this time, lady was surprised I didn’t get one earlier when I asked for it.? It’s late Wednesday afternoon, still no parcel and I can’t get through to anyone.



Very disappointing! I’m still waiting for my order… I will never, ever use this courier again, I will insist to pay for my own courier to pick up the delivery if a business is using Couriers Please and I will advise ANYONE I know to avoid your services at all cost. Reading everyone’s feedback about you now, I honestly do not know how you guys are still in business!??? Atrocious service.

If i could give zero i would



in 12 years i been using couriers - Couriers please would be the worst of the worst, customer service goes like this - a: we dont know b: we cant help you until we hear back from resolution team c: we have no answer where your parcel is d: we will call you - they are useless - you might as well not even have a customer service team as there is no customer service there ... saying "im sorry i have no idea " is not customer service - its terrible .. shame on you



No wonder they are so busy in the resolution team just take a look at there rating - they shouldnt be taking peoples items and pretending they will deliver it



Update* - they still dont know where the parcel is or when it will be delivered - fair trading and the small business ombudsman needs to be involved

I WOULDN'T HAVE GIVEN THEM ANY STARS BUT YOU NEED TO CLICK SOMETHING OR THE REVIEW WONT BE SUBMITTED.



ABSOLUTELY THE WORSE COURIER COMPANY I HAVE EVER COME ACROSS.



YOU CAN NEVER GET ONTO THEM WHEN YOU CALL THEIR 1300 NUMBER. THE NUMBER IS EITHER CONSTANTLY ENGAGED OR IF YOU'RE LUCKY ENOUGH TO GET THROUGH THEY HANG UP ON YOU.



WHEN YOU DO GET THROUGH IT'S A 20-30 MINUTE WAIT BEFOR ANYBODY ANSWERS THE CALL, THEN IT'S USUALLY SOMEBODY WHO DOESN'T KNOW HOW TO DEAL WITH YOUR PROBLEM SO THEY PUT YOU ON HOLD FOR ANOTHER 5-10 MINUTES SO THAT THEY CAN SPEAK TO A SUPERVISOR AND THEN YOU ASK THEM ANOTHER QUESTIONS AND THEY PUT YOU ON HOLD AGAIN, AND SO ON AND SO FORTH.



I HAVE BEEN WAITING FOR THE REDELIVERY OF MY ORDER WHICH HAD TO ARRIVE BEFORE 11:00AM ON 8 DECEMBER BUT DIDN'T BECAUSE ALTHOUGH THEY COLLECTED FIVE BOXES FROM THE SENDER THEY WERE INCAPABLE OF KEEPING THE BOXES TOGETHER AS ONE ORDER, SO TWO BOXES SCANNED TO THE DEPOT ON 7 DECEMBER AND THE OTHER THREE ON 8 DECEMBER. HOW USELESS ARE THEY BECAUSE THEY ONLY HAD TWO BOXES ON THE TRUCK WHEN THEY SAY THEY TRIED TO DELIVER THE ORDER ON 7 DECEMBER (I WAS HERE - NO ONE RANG THE DOORBELL)!



ANOTHER REDELIVERY WAS ORGANISED FOR MON 11 DEC BEFORE 11:00AM SO I CALLED YET AGAIN TO DOUBLE CHECK AND GUESS WHAT......THEY DON'T KNOW WHERE MY BOXES ARE AND I ONLY DISCOVERED THIS WHEN I FINALLY GOT ONTO AN OPERATOR WHO ACTUALLY CARED AND WAS DOING HER JOB PROPERLY. IT WAS SIMPLY TO DIFFICULT FOR THE FIRST OPERATOR I SPOKE TO, BECAUSE WHEN I ASKED TO BE PUT THROUGH TO A SUPERVISOR OR MANAGER, UNBEKNOWNST TO ME, SHE SIMPLY PUT ME BACK INTO THE QUEUE AND I HAD TO WAIT ANOTHER 20 MINUTES!!!!!



IT’S NOW TUE 12 DEC AND I STILL HAVENT RECEIVED MY GOODS.



I KNOW IT'S CHRISTMAS AND THAT IT'S A BUSY TIME OF THE YEAR BUT THIS HAPPENS EVERY YEAR AND ANY PROFESSIONAL BUSINESS WOULD KNOW THIS AND PUT SYSTEMS AND PROCEDURES IN PLACE TO DEAL WITH THIS SITUATION INSTEAD OF USING IT AS AN EXCUSE.



THIS IS THE THIRD DELIVERY I THAT THE SENDER HAS BOOKED THROUGH COURIERS PLEASE AND I'VE HAD A PROBLEM WITH EVERY SINGLE DELIVERY DUE TO THEIR INCOMPETENCE. I HAVE REQUESTED THAT THE SENDER USE ANOTHER COURIER COMPANY FOR ALL MY FUTURE DELIVERIES.



SHAME ON YOU COURIERS PLEASE!

I redirected my parcel to 7-11, then the next day the tracking says "Attempted delivery- Card left". I check the mailbox and no card was left. So I called them and was put on hold for like 20mins, while they were trying to call the driver, and of course, they said the driver did not pick up the call. The next day it was delivered to 7-11 and I got a text with a PIN and consignment number. I went to 7-11 the cashier was confused as she doesn't even know they do parcel collection. After a few calls here and there, she asked me to punch in the Consignment number and pin in a machine at the corner to get a receipt so she can release the item, AND it says THE ITEM CAN'T BE FOUND. Though the item is right in front of me, with my passport ready, I can't collect it. Ridiculous!!!



I present you the courier that does not know what they are doing.

I wasn't home to receive my package and a card was left for me to be able to pick my parcel up from a local "PopStation" locker. I followed all instructions to the letter to get my parcel from the lockers, but I never received the text message with the details to open the freaking locker. As instructed I followed the process 10 times and still didn't get the required text message. I then spent 30 mins on hold with the company before I had to hang up and couldn't wait any longer. So much time wasted and I still don't have my parcel. Terrible service!!!!!! Amazingly terrible.

Once again, I have ordered something online and the incredibly useless couriers please have failed to deliver my parcel. DO NOT USE THEM! They never can seem to find your address, and despite having your multiple phone numbers, they don't try to contact you either. They often lose your things, and they hang up on you when you call, and its never their problem, its always someone else. Absolutely useless, I don't know how they are still in business!