Couriers Please Pty Ltd

I have been waiting for 1 month for expressive work equipment. after countless calls and lengthy emails, I finally received a response (a generic apology for the inconvenience) but for the most part I have been totally ignored. I have been very patient and polite but direct, I was cut off from live chat for asking about my large parcels whereabouts and given only automated responses for a month until finally being told that they had handed my parcels over to a third party courier whose name and information could not be given to me but that they would email them on my behalf. Not suss enough yet? Wait there's more... That was two weeks ago, my packages have since been marked as delivered so when I called to tell them that I waited at the address for 11hrs on the so-called date of delivery and that it definately wasn't delivered, they explained that the 'delivered' status meant it was delivered into the hands of the seemingly anonymous third party courier. I have lost wages, patience and time waiting for my delivery which has still not arrived 1 month later. I receive no updates and no responses, they very clearly don't care about their customers or providing any kind of decent services and after reading the thousands of poor reviews online (there's many more) I am astonished that they are not being held accountable and are even still running. I hardly have hope that the issue will be resolve or that I'll receive my items, Do not use this courier if you value good service or expect to receive your parcels... and to those companies who partner with CouriersPlease, I would seriously rethink using this courier in association with your company. MINUS STARS!

Disgraceful service again. No attempt to deliver parcel even though I was home the whole time. Customer service gave me runaround and lied to me which resulted in a wasted day where I couldn't leave my place because of false info been given. Had exact same issue 2 weeks ago and nothing has improved.

Disgraceful service again. No attempt to deliver parcel even though I was home the whole time. Customer service gave me runaround and lied to me which resulted in a wasted day where I couldn't leave my place because of false info been given. Had exact same issue 2 weeks ago and nothing has improved.

Drivers need to do their job properly and customer service shouldn't tell lies. I just hope this isnt an ongoing scam where my parcel gets 'misplaced' and claimed by someone unscrupulous.

Do not use this company if you care about your customers.

It is currently 11am on 20/12/2022 and apparently my 2 parcels were attempted delivery 8.06pm on 20/12/2022... thats right!!!!! somehow CP already know they cant deliver 8 hours in advance. Way to clever. Their tracking online isnt helpful and im still on hold waiting for someone to answer the phone.



I agree with every single one of these previous reviews. This is the WORST company to deal with.

I can't even organise a 'redelivery' as the original delivery never happened and I dont have calling cards. There are 2 adults inside the house so there is NO excuse to have not delivered these parcels

I've worked in freight companies most of my adult life and I would be mortified if I ever worked for a company that was a bad as this one.

Had 2 parcels from Queensland to NSW. On their tracking page, it said they were both held up in Sydney for 10 days, but 1 was delivered 8 days late. The other parcel disappeared. We kept contacting them and they said that both had been delivered but on different days. Then they sent a photo of a card that they said had delivered both on the same day, but the card said we had to pick them up from their depot. Then they sent a different photo that showed them delivered on different days and that the case was now closed. Finally we got a card saying that we could pick it up at the depot, which we did - about a month late! DO not believe anything they say, but insist on a clear photo of the parcels at your front door! Better yet, don't ever use them!!

I have sent 3 requests for redelivery and have not had any response from them. The collection point has no records of the package even being delivered.

Delayed package and their tracking tool is so unreliable! DONT WASTE YOUR TIME AND MONEY ON THIS COURIER! Costumer Service is also useless!

shocking non-existant customer service, cant find my parcel Brisbane to Newcastle had for 14 days, keep telling me it will be delivered next day, then 'oh now we cant find it'

absolutely appalling; took days to answer emails.... shocking, disgraceful Co

I NEVER EVER want to have ANYTHING delivered by couriers please EVER again. Worst customer service of any courier or delivery service I ever experienced. Obviously they get paid to receive a package, and dont care when/if it is delivered. Call centre and contact number is a sick joke.